Privacy Policy

We, at Mood Cafe appreciate the trust and information entrusted upon us by you, and seek to protect such information to the best extent possible, and only use the information in a manner provided in this privacy policy (" Privacy Policy " )

The Privacy Policy is to be read along with and is also subject to Mood Cafe terms of use available at (" Terms of Use" ), and comes into effect from the date and time a user (" User " or " You" ) registers with Mood Cafe, and accepts the Terms of Use laid provided for. By using the Mood Cafe Website (the " Website " and " Services" ), you have agreed to permit to us the collection, storage, and use of the personal information you provide (including any changes thereto as provided by the User) for any of the services that Mood Cafe offers.

Our Privacy Policy tells you how Mood Cafe (" Mood Cafe/ We/ Our " ) collects, protects, uses, and shares your information in relation to the services provided through the Website (collectively, the " Service " ), and your choices about the collection and use of your information. This Privacy Policy shall apply to Mood Cafe and all its Affiliates.

By using our Service you understand and accept this privacy policy along with any changes as may be made from time to time (" Privacy Policy " ) and thereby expressly consent to our collection, use and disclosure of Personal Information (as defined below) in accordance with this Privacy Policy. If you are not agreeable to this, please do not use this Website or Services.

1. COLLECTION OF PERSONAL INFORMATION


    In the course of providing the Services to you, Mood Cafe may collect the following information (" Personal Information " ):

  1. Personal information such as your username, password, e-mail address and phone number when you register for a Mood Cafe account.

  2. With your permission, we may automatically collect some information about your hardware devices when you access Mood Cafe. For example, when you utilize our applications, we may collect your internet protocol
    (" IP" )
    address and the type of mobile device you use and your geographic location. We also may collect information about your activity on Mood Cafe, such as information about your account usage, as well as information about how you interact with the Application. We may combine this automatically-gathered information with other information, including personal information we have collected about you.


  3. If you permit cookies on your browser, we may receive and store certain types of information known as " cookies " when you accesses the Website.


  4. Communications between you and Mood Cafe.


2. USE OF YOUR PERSONAL INFORMATION


  1. In order to provide a personalised browsing experience, Mood Cafe may collect Personal Information from you in the manner provided in Clause 1 above, and only upon your consent to this Privacy Policy that Mood Cafe may use such Personal Information to improve its marketing and promotional efforts, to analyze usage, improve the content of Mood Cafe, product offerings, and to customise Mood Cafe ' s content, layout, and services, in order to improve Mood Cafe with a view to optimise Mood Cafe for you and better tailor it to meet your needs.


  2. If you have permitted Mood Cafe to track your IP address and save cookies in your device by accepting this Privacy Policy, to extend this personalized experience, Mood Cafe may track the IP address of your device and save certain User data on your device in the form of cookies. Mood Cafe uses this data only to deliver web pages to you upon request, to customize the site to your interests, to measure traffic within the Application, and with your consent let advertisers know the geographic locations of the Users. Please note that such portion of your data provided by you to Mood Cafe that may be personal or sensitive in nature, will not be provided to third parties without your consent. User data of a general nature such as demographics may however be revealed to external parties.


  3. To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our service.


  4. We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information,which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymised logs, so that it cannot reasonably be used to identify any particular individual User.


  5. In order to facilitate communications between you and other Mood Cafe users.


3. CONFIDENTIALITY


  1. Any information shared by you during personal consultation ( " Confidential Information " ) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned in clause 1 and 2 above.


  2. Your Confidential Information shall not be disclosed or shared by Mood Cafe, its employees, its agents or any third party contractors, including the experts; either orally or in writing; except only in the following circumstances:


  3. 1. If Mood Cafe believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;

    2. If Mood Cafe is required to share such Confidential Information to any authority by law; and

    3. If you have claimed a health care insurance and such Confidential Information is required by the insurer.


4. SHARING YOUR CONTENT


  1. We may share Personal Information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Mood Cafe is part of, or that become part of that group ( " Affiliates " ).Our Affiliates may only use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates ' own services (including by providing you with better and more relevant experiences).


  2. We also may share your Personal Information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Services to you. Our service providers will only be given access to your information as is reasonably necessary to provide the Services.All the Service Providers and third parties engaged by Mood Cafe shall be bound by adequate confidentiality terms to protect the Confidential Information and the Personal Information of the User so that such information is not used in any manner it is not intended to be used.


  3. While sharing any information with any third party, we will remove parts of data that can identify you and share only anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that anonymised aggregated information which cannot be traced back to you.


  4. Please note that only Personal Information or content that you voluntarily disclose for posting to the Website, or post to any social media account owned and operated by Mood Cafe becomes available to the public. No other information provided by you is shared with the public. Once you have shared such information or made it public, the same may be re-shared by others, re-posted by Mood Cafe, or used by Mood Cafe for the purposes of analysis, research or studies.


  5. Mood Cafe shall not ordinarily share the sensitive Personal Information of a User without their prior consent.You agree that Mood Cafe may share sensitive Personal Information of a User with any third party without obtaining the prior consent of the User in the following limited circumstances:


  6. 1. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms of Use, this Privacy Policy, or for complying with the applicable laws and regulations.

    2. Mood Cafe proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. Mood Cafe also ensures that the recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

5. STORAGE OF INFORMATION AND CONTENT


  1. Please make sure that you maintain the secrecy of your account information. For the safety and security of your information, we have implemented procedures to help protect the information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information. THE USER IS RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR ACCOUNT INFORMATION AT ALL TIMES.


  2. The User is solely responsible for maintaining confidentiality of the User ' s password and User identification. The User shall be solely responsible for all activities and transmission performed by the User through his User identification. Mood Cafe assumes no responsibility or liability for their improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or off-line.

  3. Mood Cafe may change or amend this Privacy Policy from time to time to incorporate necessary future changes. Mood Cafe use of User Data shall be in adherence with consistent with the provisions of the relevant privacy policy under which the information was collected, regardless of new or conflicting provisions in an updated Privacy Policy.

Refund Policy

We have two main formats of providing services to you and our cancellation policy accordingly differ by formats chosen:

Instant help: Where the customer immediately gets therapy and counselling session with chosen available therapist.

Later/book an appointment: Where the customer books a therapist/counsellor for a later date and/or time.

Instant help

No Cancellations can be made as the process and format of therapy/counselling is instant. Immediately after payment, the online therapy session begins on the same page for user.

Later Appointment

___________________________________________

Refund and Rebooking Policy

    In Case a Therapist in not available -

  1. If you have paid for a therapists' service and for some reason, the therapist is not available to provide you therapy and counselling service instantly or later, you are entitled to rebook the same therapist or another therapist of the same price for some other time later. If this option is not suitable for you, you can also get a complete refund.


  2. In case of technical failure from the therapist/counselor's end

  3. a). For disconnections occurring when less than _____ of therapy session time was remaining, the user is entitled to book the same therapist for the remainder minutes instantly or for a later time considering therapist's next availability. As soon as the session gets disconnected, you will find a rebook button on the same page. You just need to click it and automatically calculating the remaining time, it will allow you to book the therapist for another time at no extra cost.

    b). ___________________________________________________________

    c). We offer a choice for full refund or a complete free therapy session if there is a technical failure from the therapist/counsellor's end leading to abrupt ending of the session when more than _____________ session time was remaining.


  4. In case of ill-behavior by the therapist/counselor

  5. Extremely unlikely that this happens but as a policy we offer full refund in case, the therapist has misbehaved and/or abused user in any manner. Upon receiving your complain we will have to procedurally check, chat or video/audio records to make sure that an ill incident/behaviour happened on the behalf of therapist. If the therapist had displayed any questionable behaviour, your full refund will be processed and will reflect in your account/card between 7-15 business days.


  6. In case of technical failure from user' end:

  7. ___________________________________________________

    Our policies are subject to change as we revise our policies from time to time and make sure that they are aligned with your definition of superior quality and friendly experience. If you have any suggestions or feedback on our policies, we will love to hear from you on the same. You can mail us at ____________________________________. In the mail subject, please mention the policy name, you wish to send your suggestions for. Thank you

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